Our lifetime warranty is limited to workmanship and material defects.
The warranty does not cover for
damage caused by misuse, wear and tear, condensation or neglect, broken poles, zippers or hardware from
excessive force causing failure, damage caused by failing to store &
maintain the swag properly or ordinary wear & tear including but not
limited to corrosion, normal fading or scratching.
At the discretion of Burke & Wills Australia a swag that
displays workmanship and material defects will be
repaired, replaced or refunded under this warranty.
Due to ongoing product development, the specifications,
colour shades and features may vary from those advertised.
Our goods come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. The benefits given by this warranty are in addition to other rights under the Australian Consumer Law in relation to the goods and services to which the warranty relates.
To Claim under this Warranty
Take this product to your place of purchase. You will need your receipt or other proof of purchase. Should you not be able to provide proof of purchase with a receipt, a bank or credit card statement may be accepted to process your claim if we are able to determine the place of purchase. Failure to supply a valid proof of purchase may result in denial of the warranty claim.
When making a warranty claim you
will need to provide documented evidence of the damage in line with this
warranty. Such documentation should include a short description and photos
outlining the workmanship defects.
If it’s not possible to return
your product to the place of purchase, the purchaser can alternatively contact
Burke & Wills Australia directly on email: [email protected] or phone
03 9798 2111 where we will deal with the claim. Any expenses relating to the
return of the products will be at the cost of the consumer unless approved
We wish you many memorable adventures in your new Burke & Wills swag.
Country Outfitters Australia Pty Ltd
Unit 7, 2-22 Kirkham Road West, Keysborough 3173 Victoria, Australia
T: 03 9798 2111