Warranty Claim: Burke & Wills

To file a warranty claim, the end user should return the goods to the original place of purchase and the warranty claim will be handled by the dealer/retailer. If this is not possible, the end user alternatively can contact Burke & Wills directly [email protected] 03 9798 2111 where we will deal with the claim. To claim under warranty, end users must produce a valid proof of purchase, whether or not there is a major problem with the product or service. Failure to supply a valid proof of purchase may result in denial of the warranty claim.

The following are acceptable as Proof of Purchase:

  • Authorised dealers Purchase Receipt (Tax Invoice).
  • Credit / Bank card statement (but must show model number of product and date of purchase) Note that the following types of documents, printed or electronic, are not considered valid receipts and therefore cannot be used to determine eligibility for warranty:
  • PayPal and/or eBay (or any other auction site) confirmations.
  • Bills of landing, Bills of material or any other type of shipping detail document.