Frequently Asked Questions
-
We are committed to helping you find the right fit. Sizing information for each product is available on the product page.Please note all apparel measurements are of the actual product, not body measurements.
-
Please refer to the Product Care page for more information on how to care for your product. This information can also be found on the care label on your product.
-
We know shopping online is sometimes not a preferred way to shop. We are happy to take your order over the phone or via email. Simply contact our Customer Service team on +61 3 9798 2111 or email sales@outfitters.com.au
-
Burke & Wills products can be found at stockists Australia wide by using the ‘Find Your Local Stockist’ search tool on our website.
-
This service is not available. You will need to return your item to our Head Office in Keysborough, Victoria.
-
Please refer to the Shipping page for all delivery charges.
-
When your order is collected by our courier, you will receive an email from Burke & Wills with a tracking number to track your order.
-
Purchased goods can be returned due to the following reasons: incorrect sizing, receipt of wrong goods or if goods are faulty. Burke & Wills will not return due to a change of mind.
A return can be processed either online by using our Returns Form or by contacting our Customer Service Team via email sales@outfitters.com.au . An email will be sent to you once we have confirmed your request. Your first exchange will be a freight free return within Australia only and must be returned within 30 days of your order being shipped. More information can be found on our Returns & Exchanges page.
If you have any further questions, please contact our Customer Service team via email sales@outfitters.com.au or phone +61 3 9798 2111
-
Your return and refund will be processed within 14 days of the receipt of goods. If you haven't received your refund within this time, please contact our Customer Service team via email sales@outfitters.com.au
-
Please be assured that we take data protection seriously. For more information, please read our Privacy & Cookies Policy in full.
-
You will need to take into consideration the following factors when choosing a swag size best suited to you.
- Firstly, consider your own size and how much room you feel you need?
- Is the swag just for you or will you sometimes need a swag for two?
- How much time will you spend in your swag?
- Will you store any gear inside your swag with you?
-
Please refer to the Product Care (Swags) page for more information on how to care for and assemble your swag. You will also receive an instructions page with your swag.
-
Please refer to the Warranty page for more information.
