Shipping Information & Returns Policy
All orders are shipped within 3 business days.
If you have not received your order within 10 business days, please email firstname.lastname@example.org and we will follow up with the freight company for you.
Please note: If you paid via Bank Transfer it may take up to 5 working days for the funds to clear. we will dispatch your order once payment has been received in full.
Refund & Returns
Your satisfaction is our first priority. If your item is faulty upon receipt or is not as described, we will exchange the item or issue a refund. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused condition.
Contact a member of our customer service team at email@example.com to process a return request.
To file a warranty claim, please return the goods to the original place of purchase and the claim will be handled by the retailer.
If this is not possible, send us an email to firstname.lastname@example.org or call +61 3 9798 2111 for assistance.
All warranty claims are subject to consumers providing a valid proof of purchase.
Please send all return items to the following address:
Unit 7 2-22 Kirkham Road West, Keysborough VIC 3173
Also include the following information:
- RA number provided by returns department
- Proof of purchase
- Images of the item
- Your Order number if known (appears on the top of the confirmation email)
- Your name and delivery address
- A description of the item you are returning and why
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
- If the return is a 'Change of mind return' you will be required to cover both pick up & drop off freight charges.
- Return postage charges will not be refunded unless incorrect or faulty goods were received by the consumer.
If you have received faulty or incorrect goods, please email email@example.com to request a Return Authorisation Form, which you must be complete and include with the goods being returned.